Massachusetts Department of Unemployment Assistance: i have called on my day for the last ** weeks n...
A Massachusetts Department of Unemployment Assistance customer review by GetHuman user ~Fedup from November 17th, 2017
Background on ~Fedup's case
GetHuman: ~Fedup - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
~Fedup: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~Fedup a list of common Massachusetts Department of Unemployment Assistance problems)
~Fedup: "Collecting benefits" was why I was trying to call.
~Fedup's review of Massachusetts Department of Unemployment Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fedup: i have called on my day for the last ** weeks now at different time, i have been approved to recieve unemployment benefits but after ** weeks have not recieved a check. I have even put calls into the governers office. I have only been called back one time. Last straw i was on hold for over two house , the call rang through and Was hung up. The dept of unemployment needs to be held accountable for the poor seevice and Horrific treatment to people who are there to seek their help. maybe they should get rid of the people workong their now and hire people who are Looking for work and understand what it feels like to be on the other end of the phone. Really stinks especially for the amount of money they pay you.. The entire system is a joke. This is coming from someone who has been in the work force for over ** years and thos isthe first time haveing to collect. Just terrible
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
~Fedup: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fedup: I'd give them a one out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
~Fedup: For that I would say four out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
~Fedup: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fedup taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 9th, 2017.