Match.com: I called to report that my ** year old daughter...
A Match.com customer review by GetHuman user ~angellyon from November 25th, 2017
Background on ~angellyon's case
GetHuman: ~angellyon - can you tell our other Match.com customers when your case took place?
~angellyon: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~angellyon a list of common Match.com problems)
~angellyon: "Setup service" was why I was trying to call.
~angellyon's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angellyon: I called to report that my ** year old daughter had set up a profile for free on www.macth.com. Your customer representatives( at the number * *** *** ****) location informed me carelessly that this is just how things work now a days. SHAME ON THEM AND YOUR COMPANY FOR BEING SOO CARELESS ON OUR CHILDREN'S SAFETY!!!! Your company should be more responsible in how you can set up your website so that when CHILDREN test their curiosity they will not be allowed to put themselves in danger!!! I've deleted her profile she has had for about two months and you will be hearing from me again until I feel comfortable that your company is going to take responsibility for the under-aged generation that is in no way mature enough to know what to expect from the outcome of your website!! I will be calling ALL of your CEO locations nationwide and I expect this to be settled quickly before I get the FBI and local law in your area to investigate your companies policies and to SHUT you down permanently du
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~angellyon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angellyon: I'd give them a three out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~angellyon: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~angellyon: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angellyon taken from his Match.com customer service problem that occurred on November 20th, 2017.