Mattel: I was very disappointed in the Holiday Barbie...
A Mattel customer review by GetHuman user GetHuman-307286 from November 19th, 2017
Background on GetHuman-307286's case
GetHuman: GetHuman-307286 - can you tell our other Mattel customers when your case took place?
GetHuman-307286: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Mattel, and if so, how?
GetHuman: And which of these common Mattel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307286 a list of common Mattel problems)
GetHuman-307286: "Warranty claim" was why I was trying to call.
GetHuman-307286's review of Mattel customer service
GetHuman: So how would you sum up your experience for GetHuman's Mattel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307286: I was very disappointed in the Holiday Barbie ****, ornament. not the quality, less expensive, (I would have paid more) and the figure is larger than all my other HALLMARK BARBIE ORNAMENTS in the series!! Thanks a lot Mattel!!!!!
GetHuman: Let's quantify your experience contacting Mattel. On a scale of 1 to 5, how easy is it go get help on a Mattel problem?
GetHuman-307286: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307286: I'd give them a four out of five on communication.
GetHuman: And what about Mattel's ability to quickly and effectively address your problem?
GetHuman-307286: For that I would say five out of five.
GetHuman: And finally- any advice for other Mattel customers?
GetHuman-307286: Call them early in the day or late. Don't forget any personal or account information you might need for Mattel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307286 taken from his Mattel customer service problem that occurred on November 10th, 2017.
Mattel
3.50 of 5 stars | 2 reviews
GetHuman-307286's Mattel Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Mattel, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Mattel in any way.