Asked for help in installing my mcafee total pr...
A McAfee customer review by GetHuman user ~Tammi Dietz from November 17th, 2017
Background on ~Tammi Dietz's case
GetHuman: ~Tammi Dietz - can you tell our other McAfee customers when your case took place?
~Tammi Dietz: Yes I can. It was late at night, on November 10th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~Tammi Dietz a list of common McAfee problems)
~Tammi Dietz: "Track order" was why I was trying to call.
~Tammi Dietz's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tammi Dietz: Asked for help in installing my mcafee total protection into my windows xp laptop he went into it and told me what was in it then wanted more money to fix it. When i told him that I couldn't afford to pay more to fix it, he tried to a different amount. I was not having any real problems with it and he kept telling me that my computer would go down I told him all I wanted was to put the mcafee in I shut my laptop down afterwards and when I went to go back on it wont even boot up this really is messed up when all I wanted was help putting your program in that I purchased. why should I have to be pushed into spending more money. and having your people who are there to help your customers just to get more money ***** up my property so I have to give more money to get it fixed. I can't even get on the internet with it to have you fix it again.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~Tammi Dietz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tammi Dietz: I'd give them a two out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~Tammi Dietz: For that I would say three out of five.
GetHuman: And finally- any advice for other McAfee customers?
~Tammi Dietz: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tammi Dietz taken from his McAfee customer service problem that occurred on November 10th, 2017.