If you buy Mcafee **** you better hope you neve...
A McAfee customer review by GetHuman user ~Disgruntled from October 31st, 2017
Background on ~Disgruntled's case
GetHuman: ~Disgruntled - can you tell our other McAfee customers when your case took place?
~Disgruntled: Sure. It was evening, on October 26th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled a list of common McAfee problems)
~Disgruntled: "Change order" was why I was trying to call.
~Disgruntled's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled: If you buy Mcafee **** you better hope you never need support and if you do then expect to convers with agents who speek poor english and can actually do very little so solve more than basic problems. I have spent * hours on the phone and their gotoassist web chat. Most of that was on hold for * or * minutes that turned into ** to ** minutes. Then try to contact corporate and you end up talking to the same people in India. Its an endless cycle. Mcafee loves to sell a product that they put little effort into supporting. Good luck if you purchase this product.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~Disgruntled: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled: I'd give them a two out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~Disgruntled: For that I would say one out of five.
GetHuman: And finally- any advice for other McAfee customers?
~Disgruntled: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled taken from his McAfee customer service problem that occurred on October 26th, 2017.