McAfee: deducted my money from my bank account at the e...
A McAfee customer review by GetHuman user ~veena mahadevappa from November 19th, 2017
Background on ~veena mahadevappa's case
GetHuman: ~veena mahadevappa - can you tell our other McAfee customers when your case took place?
~veena mahadevappa: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~veena mahadevappa a list of common McAfee problems)
~veena mahadevappa: "Change order" was why I was trying to call.
~veena mahadevappa's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~veena mahadevappa: deducted my money from my bank account at the expiration of my contract even though I had no automatic renewal. Disgusting...
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~veena mahadevappa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~veena mahadevappa: I'd give them a two out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~veena mahadevappa: For that I would say five out of five.
GetHuman: And finally- any advice for other McAfee customers?
~veena mahadevappa: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~veena mahadevappa taken from his McAfee customer service problem that occurred on November 10th, 2017.