McDonald's: I don't like the fact that you can only contact...
A McDonald's customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other McDonald's customers when your case took place?
~anonymous: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to McDonald's, and if so, how?
GetHuman: And which of these common McDonald's customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common McDonald's problems)
~anonymous: "Cancel a reservation" was why I was trying to call.
~anonymous's review of McDonald's customer service
GetHuman: So how would you sum up your experience for GetHuman's McDonald's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I don't like the fact that you can only contact corporate via email and not by phone. Customer service literally just told me that "they will decide if my email is worth replying to".... what?!?
GetHuman: Let's quantify your experience contacting McDonald's. On a scale of 1 to 5, how easy is it go get help on a McDonald's problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about McDonald's's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other McDonald's customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for McDonald's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his McDonald's customer service problem that occurred on November 24th, 2017.