Medco Pharmacy: Automated phone system is a joke. To actually t...
A Medco Pharmacy customer review by GetHuman user ~anon from November 2nd, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Medco Pharmacy customers when your case took place?
~anon: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Medco Pharmacy problems)
~anon: "Make an order" was why I was trying to call.
~anon's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Automated phone system is a joke. To actually talk to a living, breathing person, you have to say 'Representative' repeatedly.**This is my first order with them, and so far I'm extremely dissatisfied. Prescriptions arrived in several different packages, and order is incomplete.**My insulin has not yet arrived. I specifically talked a rep last week to ensure that it will arrive before I leave town for the holiday, otherwise it will sit in the hot mailbox for several days and go bad. I was told someone would call to confirm shipping date. No one has called. **Representative was not able to give me any useful information.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~anon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~anon: For that I would say three out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Medco Pharmacy customer service problem that occurred on October 26th, 2017.