Medco Pharmacy: Between talking to customer service, and checki...
A Medco Pharmacy customer review by GetHuman user ~Ticked off from November 12th, 2017
Background on ~Ticked off's case
GetHuman: ~Ticked off - can you tell our other Medco Pharmacy customers when your case took place?
~Ticked off: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked off a list of common Medco Pharmacy problems)
~Ticked off: "Overcharge/Strange charge" was why I was trying to call.
~Ticked off's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked off: Between talking to customer service, and checking my status online they had no clue where my prescription was!
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Ticked off: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked off: I'd give them a four out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Ticked off: For that I would say three out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Ticked off: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked off taken from his Medco Pharmacy customer service problem that occurred on November 6th, 2017.