Medco Pharmacy: I have had several issues with this pharmacy...
A Medco Pharmacy customer review by GetHuman user ~Upset Consumer from November 11th, 2017
Background on ~Upset Consumer's case
GetHuman: ~Upset Consumer - can you tell our other Medco Pharmacy customers when your case took place?
~Upset Consumer: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset Consumer a list of common Medco Pharmacy problems)
~Upset Consumer: "Overcharge/Strange charge" was why I was trying to call.
~Upset Consumer's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset Consumer: I have had several issues with this pharmacy:**) My Mom had a prescription benefit card that lowered the cost of her med from $*** to $** and another to lower a different med from $** to $*. This is HUGE because my mom is on a fixed income. Her insurance company FORCED her to go through this pharmacy and they WILL NOT honor the prescription benefit card for the medications.***) A med was cancelled from her list and they won't remove it (even though it still had * more refill) they refilled the med and charged her $** fee. They would NOT return it and forced her to pay it.***) Other times I have placed an order on line, payed the bill online, had the confirmation number and they would not refill because they were "waiting for payment," but no one called or emailed to that effect. This caused her to have to go through the local pharmacy for a temporary supply of medications (that her insurance company would not cover) because Medco couldn't get the order processed in under two weeks.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Upset Consumer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset Consumer: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Upset Consumer: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Upset Consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset Consumer taken from his Medco Pharmacy customer service problem that occurred on November 9th, 2017.