Medco Pharmacy: This company is terrible. They don't get much r...
A Medco Pharmacy customer review by GetHuman user ~Ric from November 8th, 2017
Background on ~Ric's case
GetHuman: ~Ric - can you tell our other Medco Pharmacy customers when your case took place?
~Ric: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Ric a list of common Medco Pharmacy problems)
~Ric: "Product information" was why I was trying to call.
~Ric's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ric: This company is terrible. They don't get much right and I suffer for there mistakes. Customer service is the worst i have dealt with. everytime you call you get another rep. who doesn't know anything going on and does not help you. I wish the company I work for would change prescription companies. If this is your *st time dealing with Medco good luck to you. It's the beginning of the most stressful company you ever dealt with. Hold times are horrible taking hours instead of minutes.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Ric: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ric: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Ric: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Ric: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ric taken from his Medco Pharmacy customer service problem that occurred on November 2nd, 2017.