Medco Pharmacy: They lose prescriptions. They make so many mis...
A Medco Pharmacy customer review by GetHuman user ~Unprofessional Pharmacy at Med from November 18th, 2017
Background on ~Unprofessional Pharmacy at Med's case
GetHuman: ~Unprofessional Pharmacy at Med - can you tell our other Medco Pharmacy customers when your case took place?
~Unprofessional Pharmacy at Med: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Unprofessional Pharmacy at Med a list of common Medco Pharmacy problems)
~Unprofessional Pharmacy at Med: "Overcharge/Strange charge" was why I was trying to call.
~Unprofessional Pharmacy at Med's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unprofessional Pharmacy at Med: They lose prescriptions. They make so many mistakes. The people on the phone do not understand pharmacy so they can not understand what procedures to take. Customer service is very unprofessional. They get rude and are not held accountable*******.and they know it.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Unprofessional Pharmacy at Med: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unprofessional Pharmacy at Med: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Unprofessional Pharmacy at Med: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Unprofessional Pharmacy at Med: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unprofessional Pharmacy at Med taken from his Medco Pharmacy customer service problem that occurred on November 13th, 2017.