Medco Pharmacy: I moved my prescriptions to Medco for convenien...
A Medco Pharmacy customer review by GetHuman user ~mrjoetx from November 10th, 2017
Background on ~mrjoetx's case
GetHuman: ~mrjoetx - can you tell our other Medco Pharmacy customers when your case took place?
~mrjoetx: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~mrjoetx a list of common Medco Pharmacy problems)
~mrjoetx: "Product information" was why I was trying to call.
~mrjoetx's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrjoetx: I moved my prescriptions to Medco for convenience. Twice in the past two years, I only received a ** day supply. This last prescription refill the same thing happened. I went to my Dr. to ask for a copy of what was electronically sent to Medco, it was printed out and in bold it stated PT REQ ** DAY SUPPLY. I get that Medco can only take action on what they have received. My gripe is that there was no willingness to contact the Dr to see if there was a gap in information, process or procedure. It was only - this is what the prescription says. I wasn't asking for something different, just the cortusey to reconcile the difference from what the Dr printed out that they faxed to Medco and what Medco received. Today I moved all my prescriptions to a local pharmacy.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~mrjoetx: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrjoetx: I'd give them a four out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~mrjoetx: For that I would say three out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~mrjoetx: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrjoetx taken from his Medco Pharmacy customer service problem that occurred on November 6th, 2017.