Medco Pharmacy: Service was awful. Reps are not trained well an...
A Medco Pharmacy customer review by GetHuman user ~Executive Trainer from November 18th, 2017
Background on ~Executive Trainer's case
GetHuman: ~Executive Trainer - can you tell our other Medco Pharmacy customers when your case took place?
~Executive Trainer: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Executive Trainer a list of common Medco Pharmacy problems)
~Executive Trainer: "Complaint" was why I was trying to call.
~Executive Trainer's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Executive Trainer: Service was awful. Reps are not trained well and company does not want to improve. They gather customer input and only review it quarterly. Slow reaction! Not customer friendly!
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Executive Trainer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Executive Trainer: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Executive Trainer: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Executive Trainer: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Executive Trainer taken from his Medco Pharmacy customer service problem that occurred on November 16th, 2017.