Medco Pharmacy: They only talk in circles. Nobody has authority...
A Medco Pharmacy customer review by GetHuman user ~oldman from November 3rd, 2017
Background on ~oldman's case
GetHuman: ~oldman - can you tell our other Medco Pharmacy customers when your case took place?
~oldman: Yeah. It was afternoon, on October 25th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~oldman a list of common Medco Pharmacy problems)
~oldman: "Product information" was why I was trying to call.
~oldman's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oldman: They only talk in circles. Nobody has authority and they will not give you their name only a number. I have had elevated blood pressure for ** years yes forty. They will not support the medication that my Swiss Dr. started me on over two years ago and I have had perfect results ever since. In Switzerland my Dr. sold it to me for $****** days supply. Medco claims their cost is over $*** and they want me to take a demonstrably inferior product that is not similar chemically. I cannot talk to a person with any authority.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~oldman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oldman: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~oldman: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~oldman: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oldman taken from his Medco Pharmacy customer service problem that occurred on October 25th, 2017.