Medco Pharmacy: This company is very, very awful. I was told on...
A Medco Pharmacy customer review by GetHuman user ~Harper Thompson from November 10th, 2017
Background on ~Harper Thompson's case
GetHuman: ~Harper Thompson - can you tell our other Medco Pharmacy customers when your case took place?
~Harper Thompson: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Harper Thompson a list of common Medco Pharmacy problems)
~Harper Thompson: "Complaint" was why I was trying to call.
~Harper Thompson's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harper Thompson: This company is very, very awful. I was told on two separate occasions that I would be receiving my medication
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Harper Thompson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harper Thompson: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Harper Thompson: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Harper Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harper Thompson taken from his Medco Pharmacy customer service problem that occurred on November 3rd, 2017.