This phone number is definitely Medco Pharmacy...
A Medco Pharmacy customer review by GetHuman user ~MV Grandpa from November 14th, 2017
Background on ~MV Grandpa's case
GetHuman: ~MV Grandpa - can you tell our other Medco Pharmacy customers when your case took place?
~MV Grandpa: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~MV Grandpa a list of common Medco Pharmacy problems)
~MV Grandpa: "Returns" was why I was trying to call.
~MV Grandpa's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MV Grandpa: This phone number is definitely Medco Pharmacy tech support (part of express scripts) but they may not answer your technical questions but just send your feedback to the pharmacy support that may or may not have a clue about the problem.**I called this number because the Medco messaging system strips off new lines and most other white spaces making both the message you sent and the reply a big unreadable mess. No one seems to want to resolve the issue so they pass the ball from one group to another hopping you get mad and leave their game and go home.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~MV Grandpa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MV Grandpa: I'd give them a four out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~MV Grandpa: For that I would say three out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~MV Grandpa: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MV Grandpa taken from his Medco Pharmacy customer service problem that occurred on November 9th, 2017.