Medco Pharmacy: You get what you pay check. It is cheaper for...
A Medco Pharmacy customer review by GetHuman user ~unhappy with Medco from November 13th, 2017
Background on ~unhappy with Medco's case
GetHuman: ~unhappy with Medco - can you tell our other Medco Pharmacy customers when your case took place?
~unhappy with Medco: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy with Medco a list of common Medco Pharmacy problems)
~unhappy with Medco: "Product information" was why I was trying to call.
~unhappy with Medco's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy with Medco: You get what you pay check. It is cheaper for a reason. Waiting for prescriptions over * weeks. Called and told another * days. Unacceptable. Extremely poor communication while waiting for your prescriptions. I would rather pay extra and go to a pharmacy then deal with Medco. Very, very poor sergvice.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~unhappy with Medco: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy with Medco: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~unhappy with Medco: For that I would say three out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~unhappy with Medco: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy with Medco taken from his Medco Pharmacy customer service problem that occurred on November 7th, 2017.