Medicare - Coordination of Benefits: I called three times to get my primary insuranc...
A Medicare - Coordination of Benefits customer review by GetHuman user GetHuman-356099 from November 11th, 2017
Background on GetHuman-356099's case
GetHuman: GetHuman-356099 - can you tell our other Medicare - Coordination of Benefits customers when your case took place?
GetHuman-356099: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Medicare - Coordination of Benefits, and if so, how?
GetHuman: And which of these common Medicare - Coordination of Benefits customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-356099 a list of common Medicare - Coordination of Benefits problems)
GetHuman-356099: "Renew coverage" was why I was trying to contact.
GetHuman-356099's review of Medicare - Coordination of Benefits customer service
GetHuman: So how would you sum up your experience for GetHuman's Medicare - Coordination of Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-356099: I called three times to get my primary insurance changed since Medicare's info was * years old and outdated* Each time they told me I need some piece of information that I didn't have I'd have to hang up, call somewhere else to get the information and then call Medicare back. I would then be told there was again another piece of information they needed to make the change so I had to do this again...this happened * times. I got so frustrated, I just hung up on the customer service person. As far as I'm concerned, Medicare can get a denial from the old insurance company so Medicare will have the pay my daughter's entire hospital stay. I was trying to do the right thing by calling with the correct information and was unable to do so. No wonder the Medicare trust fund is in such a mess!
GetHuman: Let's quantify your experience contacting Medicare - Coordination of Benefits. On a scale of 1 to 5, how easy is it go get help on a Medicare - Coordination of Benefits problem?
GetHuman-356099: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-356099: I'd give them a two out of five on communication.
GetHuman: And what about Medicare - Coordination of Benefits's ability to quickly and effectively address your problem?
GetHuman-356099: For that I would say one out of five.
GetHuman: And finally- any advice for other Medicare - Coordination of Benefits customers?
GetHuman-356099: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Medicare - Coordination of Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-356099 taken from his Medicare - Coordination of Benefits customer service problem that occurred on November 10th, 2017.