Medicare: Agent did not know the answers to my questions...
A Medicare customer review by GetHuman user ~liver quiver from November 20th, 2017
Background on ~liver quiver's case
GetHuman: ~liver quiver - can you tell our other Medicare customers when your case took place?
~liver quiver: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Medicare, and if so, how?
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~liver quiver a list of common Medicare problems)
~liver quiver: "Coverage Question" was why I was trying to call.
~liver quiver's review of Medicare customer service
GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liver quiver: Agent did not know the answers to my questions and hung up on me. Agent kept repeating the same thing and had no idea how to solve my problem
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~liver quiver: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liver quiver: I'd give them a four out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~liver quiver: For that I would say three out of five.
GetHuman: And finally- any advice for other Medicare customers?
~liver quiver: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liver quiver taken from his Medicare customer service problem that occurred on November 18th, 2017.