Medicare: I learned they can't make changes but tell ME w...
A Medicare customer review by GetHuman user ~jugsdown from November 24th, 2017
Background on ~jugsdown's case
GetHuman: ~jugsdown - can you tell our other Medicare customers when your case took place?
~jugsdown: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Medicare, and if so, how?
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~jugsdown a list of common Medicare problems)
~jugsdown: "Replacement Card" was why I was trying to call.
~jugsdown's review of Medicare customer service
GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jugsdown: I learned they can't make changes but tell ME what I can do to get problems resolved. She said I should be my own advocate. Makes sense thanks for eye opening advice.
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~jugsdown: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jugsdown: I'd give them a two out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~jugsdown: For that I would say three out of five.
GetHuman: And finally- any advice for other Medicare customers?
~jugsdown: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jugsdown taken from his Medicare customer service problem that occurred on November 17th, 2017.