Medicare: The first person I spoke (no waiting) to transf...
A Medicare customer review by GetHuman user ~AG from November 16th, 2017
Background on ~AG's case
GetHuman: ~AG - can you tell our other Medicare customers when your case took place?
~AG: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Medicare, and if so, how?
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~AG a list of common Medicare problems)
~AG: "Renew coverage" was why I was trying to call.
~AG's review of Medicare customer service
GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AG: The first person I spoke (no waiting) to transferred me to another because my primary insurance had to be updated to Medicare. The wait before I spoke to second person was * minutes. She took care of the update. Pleasant representatives and quick action.
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~AG: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AG: I'd give them a five out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~AG: For that I would say five out of five.
GetHuman: And finally- any advice for other Medicare customers?
~AG: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AG taken from his Medicare customer service problem that occurred on November 14th, 2017.