Medicare: Waited less than one minute and was assisted by...

A Medicare customer review by GetHuman user ~Caroline Z from November 27th, 2017

Background on ~Caroline Z's case

GetHuman: ~Caroline Z - can you tell our other Medicare customers when your case took place?
~Caroline Z: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Medicare, and if so, how?
~Caroline Z: I used the 800-633-4227 number I found for on the GetHuman Medicare customer phone number page I was on: Medicare Customer Service Phone Number
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~Caroline Z a list of common Medicare problems)
~Caroline Z: "Check on a Claim" was why I was trying to call.

~Caroline Z's review of Medicare customer service

GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caroline Z: Waited less than one minute and was assisted by a very nice woman. She answered my first question but had to send me to someone else for the *nd. Waited * minutes but a very nice man fully answered my *nd question. Both were patient, friendly and able to assist me.
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~Caroline Z: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caroline Z: I'd give them a five out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~Caroline Z: For that I would say five out of five.
GetHuman: And finally- any advice for other Medicare customers?
~Caroline Z: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caroline Z taken from his Medicare customer service problem that occurred on November 25th, 2017.

Medicare

3.72 of 5 stars | 164 reviews

~Caroline Z's Medicare Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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