Meetup.com: Apparently your site has been down for at least...
A Meetup.com customer review by GetHuman user ~Mary Jo Fay from November 20th, 2017
Background on ~Mary Jo Fay's case
GetHuman: ~Mary Jo Fay - can you tell our other Meetup.com customers when your case took place?
~Mary Jo Fay: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Meetup.com, and if so, how?
GetHuman: And which of these common Meetup.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Jo Fay a list of common Meetup.com problems)
~Mary Jo Fay: "Setup service" was why I was trying to contact.
~Mary Jo Fay's review of Meetup.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Meetup.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Jo Fay: Apparently your site has been down for at least ** hours and IT'S KILLING ME! I can't get reminder notices out to my followers and there's a meet up in just a couple of days. This *****. And of course, the nice gal answering the phone could do nothing about it.
GetHuman: Let's quantify your experience contacting Meetup.com. On a scale of 1 to 5, how easy is it go get help on a Meetup.com problem?
~Mary Jo Fay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Jo Fay: I'd give them a three out of five on communication.
GetHuman: And what about Meetup.com's ability to quickly and effectively address your problem?
~Mary Jo Fay: For that I would say four out of five.
GetHuman: And finally- any advice for other Meetup.com customers?
~Mary Jo Fay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Meetup.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Jo Fay taken from his Meetup.com customer service problem that occurred on November 16th, 2017.