MegaPath: Do not give this company any money. They will l...
A MegaPath customer review by GetHuman user ~Scottford from November 18th, 2017
Background on ~Scottford's case
GetHuman: ~Scottford - can you tell our other MegaPath customers when your case took place?
~Scottford: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to MegaPath, and if so, how?
GetHuman: And which of these common MegaPath customer issues best describes the reason you wanted to talk to them?
(Shows ~Scottford a list of common MegaPath problems)
~Scottford: "Overcharge/Strange charge" was why I was trying to call.
~Scottford's review of MegaPath customer service
GetHuman: So how would you sum up your experience for GetHuman's MegaPath customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scottford: Do not give this company any money. They will lie you into a contract, then lie and tell you it's your fault when it does not work. Then they keep charging you when you shut off service. They are crooks and liars. I do not just dislike them. I hate them. They deserve for you to hate them now, before you get involved.**I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $*** to $*** per month. Their installation seemed to go well at first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn't seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem.**Phone and internet companies control many of the strings to bu
GetHuman: Let's quantify your experience contacting MegaPath. On a scale of 1 to 5, how easy is it go get help on a MegaPath problem?
~Scottford: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scottford: I'd give them a five out of five on communication.
GetHuman: And what about MegaPath's ability to quickly and effectively address your problem?
~Scottford: For that I would say four out of five.
GetHuman: And finally- any advice for other MegaPath customers?
~Scottford: Call them early in the day or late. Don't forget any personal or account information you might need for MegaPath to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scottford taken from his MegaPath customer service problem that occurred on November 16th, 2017.