Megabus: ** midnight bus driver was rude and inconsidera...

A Megabus customer review by GetHuman user ~fedupRider from November 27th, 2017

Background on ~fedupRider's case

GetHuman: ~fedupRider - can you tell our other Megabus customers when your case took place?
~fedupRider: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Megabus, and if so, how?
~fedupRider: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~fedupRider a list of common Megabus problems)
~fedupRider: "Change booking" was why I was trying to call.

~fedupRider's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedupRider: ** midnight bus driver was rude and inconsiderate upon advising riders that since they cld not get on the bus at the katy stop that he wld let them get on if they cld make it to dwntwn houston*pierce st but refuse to let a ** year old girl on the bus who hustled a ride to get on the bus and let her stranded and alone without a way back home. Just plane disrespectful and not a care for human life or the money people spend to employ him. NO MORE MEGABUS FOR ME.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~fedupRider: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedupRider: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~fedupRider: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~fedupRider: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedupRider taken from his Megabus customer service problem that occurred on November 25th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~fedupRider's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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