Megabus: very unhappy they will not refund any cash refu...

A Megabus customer review by GetHuman user ~be cautious of mega bus from November 24th, 2017

Background on ~be cautious of mega bus's case

GetHuman: ~be cautious of mega bus - can you tell our other Megabus customers when your case took place?
~be cautious of mega bus: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Megabus, and if so, how?
~be cautious of mega bus: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~be cautious of mega bus a list of common Megabus problems)
~be cautious of mega bus: "Cancel booking" was why I was trying to call.

~be cautious of mega bus's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~be cautious of mega bus: very unhappy they will not refund any cash refund even if they are found in the wrong and you can not speak to a supervisor
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~be cautious of mega bus: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~be cautious of mega bus: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~be cautious of mega bus: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
~be cautious of mega bus: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~be cautious of mega bus taken from his Megabus customer service problem that occurred on November 15th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~be cautious of mega bus's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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