Megabus: Although Thomas could not answer my question, t...

A Megabus customer review by GetHuman user ~Bonnee from November 23rd, 2017

Background on ~Bonnee's case

GetHuman: ~Bonnee - can you tell our other Megabus customers when your case took place?
~Bonnee: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Bonnee: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Bonnee a list of common Megabus problems)
~Bonnee: "Complaint" was why I was trying to call.

~Bonnee's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bonnee: Although Thomas could not answer my question, there was no wait time and he was polite. Besides for an answer (which was out of his sphere of knowledge) what more can one expect. :)
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Bonnee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bonnee: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Bonnee: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Bonnee: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bonnee taken from his Megabus customer service problem that occurred on November 19th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Bonnee's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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