Megabus: I wanted to reschedule my appointment with mega...

A Megabus customer review by GetHuman user ~Denise Pittman from November 18th, 2017

Background on ~Denise Pittman's case

GetHuman: ~Denise Pittman - can you tell our other Megabus customers when your case took place?
~Denise Pittman: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Denise Pittman: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Denise Pittman a list of common Megabus problems)
~Denise Pittman: "Insurance claim" was why I was trying to call.

~Denise Pittman's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Denise Pittman: I wanted to reschedule my appointment with mega bus but the company said I couldn,t I tried to departure on a different day but i couldn,t do it i was very dis appointed. Mrs.Pittman
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Denise Pittman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Denise Pittman: I'd give them a four out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Denise Pittman: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Denise Pittman: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Denise Pittman taken from his Megabus customer service problem that occurred on November 14th, 2017.


2.08 of 5 stars | 229 reviews

~Denise Pittman's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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