Myself and family have been riding the MegaBus...
A Megabus customer review by GetHuman user GetHuman-143744 from November 13th, 2017
Background on GetHuman-143744's case
GetHuman: GetHuman-143744 - can you tell our other Megabus customers when your case took place?
GetHuman-143744: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-143744 a list of common Megabus problems)
GetHuman-143744: "Change booking" was why I was trying to call.
GetHuman-143744's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-143744: Myself and family have been riding the MegaBus for some time. We have experienced breakdowns on the interstate, delays in pick and departing service but I must tell you that my experience on Oct *,**** was nasty.The toliet was disgusting. Urineon seat and floor.I was unable to use facility for the whole trip. We board at corners so there are no other restrooms available. Very disappointed. Let the bus driver know.*Reservation * **-****-******-m*-****-chi-ind and return * **-****-******-m*-****-ind-chi. I thankyou for listening. Dissatified customer.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-143744: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-143744: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-143744: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-143744: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-143744 taken from his Megabus customer service problem that occurred on November 8th, 2017.