Megabus: This bus company stinks and you should find oth...

A Megabus customer review by GetHuman user ~bus rider from November 27th, 2017

Background on ~bus rider's case

GetHuman: ~bus rider - can you tell our other Megabus customers when your case took place?
~bus rider: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Megabus, and if so, how?
~bus rider: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~bus rider a list of common Megabus problems)
~bus rider: "Missing Item" was why I was trying to call.

~bus rider's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bus rider: This bus company stinks and you should find other transportation. They took money when they knew about delays... then they refused to give refund or credit another trip. Customer service is hampered with a management structure that does not allow you to escalate the process. STAY AWAY... its a rip off that is designed to NOT HELP the people that use their service when Megabus fails to deliver what you pay for.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~bus rider: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bus rider: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~bus rider: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~bus rider: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bus rider taken from his Megabus customer service problem that occurred on November 22nd, 2017.


2.08 of 5 stars | 229 reviews

~bus rider's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Megabus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Megabus in any way.

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