Meritain Health: Not worth the cost
A Meritain Health customer review by GetHuman user GetHuman-jnsnfl from December 5th, 2017
Background on GetHuman-jnsnfl's case
GetHuman: GetHuman-jnsnfl - can you tell our other Meritain Health customers when your case took place?
GetHuman-jnsnfl: Yeah. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Meritain Health, and if so, how?
GetHuman: And which of these common Meritain Health customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jnsnfl a list of common Meritain Health problems)
GetHuman-jnsnfl: "Update account information" was why I was trying to call.
GetHuman-jnsnfl's review of Meritain Health customer service
GetHuman: So how would you sum up your experience for GetHuman's Meritain Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jnsnfl: Not worth the cost
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jnsnfl: Claims and disbursement reconciliation is delivered using callous policy statements read from the policy and is not delivered in user consumable form. There is NO means to reconcile what providers claim, Meritain covers and what is "in" or "out" of network and what deductibles, co-pays or patient responsibilities are. In ** yrs of paying for insurance and claims management this is the VERY WORST I've ever dealt with.
GetHuman: Let's quantify your experience contacting Meritain Health. On a scale of 1 to 5, how easy is it go get help on a Meritain Health problem?
GetHuman-jnsnfl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jnsnfl: I'd give them a three out of five on communication.
GetHuman: And what about Meritain Health's ability to quickly and effectively address your problem?
GetHuman-jnsnfl: For that I would say two out of five.
GetHuman: And finally- any advice for other Meritain Health customers?
GetHuman-jnsnfl: Call them early in the day or late. Don't forget any personal or account information you might need for Meritain Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jnsnfl taken from his Meritain Health customer service problem that occurred on December 2nd, 2017.