Meritain Health: Put my claim in review. Then sent a letter not...
A Meritain Health customer review by GetHuman user ~allaboutclean from November 28th, 2017
Background on ~allaboutclean's case
GetHuman: ~allaboutclean - can you tell our other Meritain Health customers when your case took place?
~allaboutclean: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Meritain Health, and if so, how?
GetHuman: And which of these common Meritain Health customer issues best describes the reason you wanted to talk to them?
(Shows ~allaboutclean a list of common Meritain Health problems)
~allaboutclean: "Overcharge/Strange charge" was why I was trying to call.
~allaboutclean's review of Meritain Health customer service
GetHuman: So how would you sum up your experience for GetHuman's Meritain Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allaboutclean: Put my claim in review. Then sent a letter not asking about my claim just wanted more medical info for the last * years. When I asked if they were trying to claim that this Accident was a pre-existing condition, they then said that they didn't think that I had coverage for this. Really!!!!
GetHuman: Let's quantify your experience contacting Meritain Health. On a scale of 1 to 5, how easy is it go get help on a Meritain Health problem?
~allaboutclean: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allaboutclean: I'd give them a one out of five on communication.
GetHuman: And what about Meritain Health's ability to quickly and effectively address your problem?
~allaboutclean: For that I would say two out of five.
GetHuman: And finally- any advice for other Meritain Health customers?
~allaboutclean: Call them early in the day or late. Don't forget any personal or account information you might need for Meritain Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allaboutclean taken from his Meritain Health customer service problem that occurred on November 18th, 2017.