Merrick Bank: I made a Phone payment, with a Debit Card, this...
A Merrick Bank customer review by GetHuman user ~RJBJR124 from November 26th, 2017
Background on ~RJBJR124's case
GetHuman: ~RJBJR124 - can you tell our other Merrick Bank customers when your case took place?
~RJBJR124: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Merrick Bank, and if so, how?
GetHuman: And which of these common Merrick Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~RJBJR124 a list of common Merrick Bank problems)
~RJBJR124: "Complaint" was why I was trying to call.
~RJBJR124's review of Merrick Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrick Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RJBJR124: I made a Phone payment, with a Debit Card, this month, without a **.** service fee. You have to speak with a Live Agent.
GetHuman: Let's quantify your experience contacting Merrick Bank. On a scale of 1 to 5, how easy is it go get help on a Merrick Bank problem?
~RJBJR124: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RJBJR124: I'd give them a two out of five on communication.
GetHuman: And what about Merrick Bank's ability to quickly and effectively address your problem?
~RJBJR124: For that I would say five out of five.
GetHuman: And finally- any advice for other Merrick Bank customers?
~RJBJR124: Call them early in the day or late. Don't forget any personal or account information you might need for Merrick Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RJBJR124 taken from his Merrick Bank customer service problem that occurred on November 19th, 2017.