Merrick Bank: The customer service is great. I called about a...
A Merrick Bank customer review by GetHuman user ~jamartwin from November 26th, 2017
Background on ~jamartwin's case
GetHuman: ~jamartwin - can you tell our other Merrick Bank customers when your case took place?
~jamartwin: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Merrick Bank, and if so, how?
GetHuman: And which of these common Merrick Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~jamartwin a list of common Merrick Bank problems)
~jamartwin: "Question" was why I was trying to call.
~jamartwin's review of Merrick Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrick Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jamartwin: The customer service is great. I called about another account that I opened because my previous one was closed and hadn't heard anything from the company since which has been over two weeks. The rep gave me the number to the credit dept so I could get more detailed help.
GetHuman: Let's quantify your experience contacting Merrick Bank. On a scale of 1 to 5, how easy is it go get help on a Merrick Bank problem?
~jamartwin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jamartwin: I'd give them a five out of five on communication.
GetHuman: And what about Merrick Bank's ability to quickly and effectively address your problem?
~jamartwin: For that I would say two out of five.
GetHuman: And finally- any advice for other Merrick Bank customers?
~jamartwin: Call them early in the day or late. Don't forget any personal or account information you might need for Merrick Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jamartwin taken from his Merrick Bank customer service problem that occurred on November 21st, 2017.