Merrill Lynch Edge: Customer service answers the phone after I wait...
A Merrill Lynch Edge customer review by GetHuman user GetHuman-267622 from November 5th, 2017
Background on GetHuman-267622's case
GetHuman: GetHuman-267622 - can you tell our other Merrill Lynch Edge customers when your case took place?
GetHuman-267622: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-267622 a list of common Merrill Lynch Edge problems)
GetHuman-267622: "Get financial advice" was why I was trying to call.
GetHuman-267622's review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-267622: Customer service answers the phone after I wait a LONG time listening to hold music. Say that they're going to help me. All of the bureaucratic paperwork is in... put me on hold.. after * minutes, the system drops me. I call back, the person answers, takes my phone number just in case I get dropped again. I get dropped....no call. ARRRRGGGHHH! This is an ongoing * month ordeal...they ****...! I need locals that I can see personally...
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
GetHuman-267622: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-267622: I'd give them a one out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
GetHuman-267622: For that I would say four out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
GetHuman-267622: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-267622 taken from his Merrill Lynch Edge customer service problem that occurred on November 1st, 2017.