Merrill Lynch Edge: Everything about this company screwed us. First...
A Merrill Lynch Edge customer review by GetHuman user ~Travis from November 3rd, 2017
Background on ~Travis's case
GetHuman: ~Travis - can you tell our other Merrill Lynch Edge customers when your case took place?
~Travis: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows ~Travis a list of common Merrill Lynch Edge problems)
~Travis: "Get financial advice" was why I was trying to call.
~Travis's review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Travis: Everything about this company screwed us. First, my trades wouldn't go off and first two guy blamed it on my computer, finally someone just said "ya sometimes that happens if its busy"....*Next, I tried placing an order, didn't work, called them, after awhile of them saying I might have traded too much I said okay I will hold until Monday (it was a Friday) He put the order in to sell, gapped up and when I tried to sell I realized they had already sold my stock (AFTER I SAID I'D HOLD)....The supervisor looked it up, heard me say I'd hold on recorded conversation, and still said he wouldn't give me the money that I would have made ($***). He hung up on me when I asked him to explain in detail. When I went to transfer money to Ameritrade from ML-E...they bounced my check. Horrible company.
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
~Travis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Travis: I'd give them a five out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
~Travis: For that I would say five out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
~Travis: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Travis taken from his Merrill Lynch Edge customer service problem that occurred on October 31st, 2017.