Merrill Lynch Edge: Followed ML instructions to transfer funds to a...
A Merrill Lynch Edge customer review by GetHuman user ~Mongol from November 3rd, 2017
Background on ~Mongol's case
GetHuman: ~Mongol - can you tell our other Merrill Lynch Edge customers when your case took place?
~Mongol: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows ~Mongol a list of common Merrill Lynch Edge problems)
~Mongol: "Get financial advice" was why I was trying to call.
~Mongol's review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mongol: Followed ML instructions to transfer funds to another account. After a * week period, I was informed that my request was rejected. It's a transfer I had done annually with BAC, but Merrill could not execute the transfer. And no one called to tell me. I repeatedly was given conflicting information from various customer service reps. Unreliable service.
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
~Mongol: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mongol: I'd give them a three out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
~Mongol: For that I would say four out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
~Mongol: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mongol taken from his Merrill Lynch Edge customer service problem that occurred on October 26th, 2017.