Merrill Lynch Edge: I used to be Banc of America customer and they...
A Merrill Lynch Edge customer review by GetHuman user ~BullBear from November 2nd, 2017
Background on ~BullBear's case
GetHuman: ~BullBear - can you tell our other Merrill Lynch Edge customers when your case took place?
~BullBear: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows ~BullBear a list of common Merrill Lynch Edge problems)
~BullBear: "Get financial advice" was why I was trying to call.
~BullBear's review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BullBear: I used to be Banc of America customer and they forced to use Merrill's edge platform. It's just simply horrible. Above all customer service is just simply rude and not knowledgeable. Website has a lot of problems, stock prices don't update in real time, research is very complicated and worth nothing, trading platform very slow and unresponsive. Lack of good design and readability. It's very hard to find what you're looking for. F- stay away from Merrill Edge or they put your nerves at the EDGE guaranteed!
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
~BullBear: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BullBear: I'd give them a two out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
~BullBear: For that I would say one out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
~BullBear: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BullBear taken from his Merrill Lynch Edge customer service problem that occurred on October 28th, 2017.