Merrill Lynch Edge: I was a Wealth Management Banking Client and wa...
A Merrill Lynch Edge customer review by GetHuman user ~Ex BoA-ML from November 3rd, 2017
Background on ~Ex BoA-ML's case
GetHuman: ~Ex BoA-ML - can you tell our other Merrill Lynch Edge customers when your case took place?
~Ex BoA-ML: Yup. It was late at night, on October 28th.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex BoA-ML a list of common Merrill Lynch Edge problems)
~Ex BoA-ML: "Get financial advice" was why I was trying to call.
~Ex BoA-ML's review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex BoA-ML: I was a Wealth Management Banking Client and was a very happy customer with my Bank of America Discount Brokerage service for over ** years. *I am basically a buy and hold investor of low cost index mutual funds. The methodology has served me well, and for both my IRA and my Taxable accounts I was able to invest in low cost Fidelity Index funds (FSMAX, FSEVX, FSIVX, FSBAX, FIBAX, etc.) using Bank of America Discount Brokerage services.*Since the transition of my Bank of America Discount Brokerage account into Merrill Edge accounts, August ****, I have experienced the following problems (all of which I phoned and received clarification):**.*Without my permission or prior notification, my FRTXX holding was sold and the proceeds were put into a comparable ML Direct Deposit fund. **.*Without warning Merrill Lynch decided that my dividends from FUSVX were no longer allowed to be reinvested back into the fund. **.*Without warning, while attempting to rebalance my portfolio, I discovere
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
~Ex BoA-ML: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex BoA-ML: I'd give them a one out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
~Ex BoA-ML: For that I would say two out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
~Ex BoA-ML: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex BoA-ML taken from his Merrill Lynch Edge customer service problem that occurred on October 28th, 2017.