Metlife Dental: Waited over an hour and a half to speak to a cu...
A Metlife Dental customer review by GetHuman user GetHuman-goforthd from December 7th, 2017
Background on GetHuman-goforthd's case
GetHuman: GetHuman-goforthd - can you tell our other Metlife Dental customers when your case took place?
GetHuman-goforthd: Yup. It was late at night, on December 2nd.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-goforthd a list of common Metlife Dental problems)
GetHuman-goforthd: "Check on a Claim" was why I was trying to call.
GetHuman-goforthd's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-goforthd: Waited over an hour and a half to speak to a customer service rep regarding a billing error
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-goforthd: My name is Charles D Goforth...group id* is *****. Receive a letter of cancellation of my policy effective **********. This is an error, my pmts. are auto drafted each month from my bank account. I have proof that the $ **.** premium was paid ********. and deducted from my account on that date. Please correct this error and reinstate my policy...I want a letter advising that my policy has been reinstated as well. Thank you!
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
GetHuman-goforthd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-goforthd: I'd give them a two out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
GetHuman-goforthd: For that I would say three out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
GetHuman-goforthd: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-goforthd taken from his Metlife Dental customer service problem that occurred on December 2nd, 2017.