Metlife - Home Loans: Endless loop of unhelpful people with repeated...
A Metlife - Home Loans customer review by GetHuman user ~shs from November 13th, 2017
Background on ~shs's case
GetHuman: ~shs - can you tell our other Metlife - Home Loans customers when your case took place?
~shs: Yeah. It was late at night, on November 3rd.
GetHuman: Did you reach out to Metlife - Home Loans, and if so, how?
GetHuman: And which of these common Metlife - Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~shs a list of common Metlife - Home Loans problems)
~shs: "None of those really matches why I wanted to call Metlife - Home Loans that day." was why I was trying to call.
~shs's review of Metlife - Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife - Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shs: Endless loop of unhelpful people with repeated disconnections. No service. Nothing but their repeated attempts to charge for their error. The even screwed up and kept me on the phone while they discussed in front of me, how they were going to try to change the story and make their mistake my fault even while they accepted it was their fault. Amoral business practices and are getting a BBB complaint filed right now.
GetHuman: Let's quantify your experience contacting Metlife - Home Loans. On a scale of 1 to 5, how easy is it go get help on a Metlife - Home Loans problem?
~shs: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shs: I'd give them a four out of five on communication.
GetHuman: And what about Metlife - Home Loans's ability to quickly and effectively address your problem?
~shs: For that I would say three out of five.
GetHuman: And finally- any advice for other Metlife - Home Loans customers?
~shs: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife - Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shs taken from his Metlife - Home Loans customer service problem that occurred on November 3rd, 2017.