Metro PCS: After calling in, a response came at just befor...
A Metro PCS customer review by GetHuman user ~Thomas Amiel from November 4th, 2017
Background on ~Thomas Amiel's case
GetHuman: ~Thomas Amiel - can you tell our other Metro PCS customers when your case took place?
~Thomas Amiel: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas Amiel a list of common Metro PCS problems)
~Thomas Amiel: "Complaint" was why I was trying to call.
~Thomas Amiel's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas Amiel: After calling in, a response came at just before * minutes. Simply trying to figure out if I am eligible for a rebate took over ** minutes. Put on hold, the music was grating. Poor jazz can kill a man. Over-all, this took too long, and the (kind) woman had little to no notion of their operating procedures concerning rebates. She was slow to respond, and came across as pleasant but disinterested. Horrible service, again, a nice girl, but this too far too long for one simple question. I was elaborate in my question, but precise. Again, far too too long. D* is generous.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Thomas Amiel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas Amiel: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Thomas Amiel: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Thomas Amiel: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas Amiel taken from his Metro PCS customer service problem that occurred on October 27th, 2017.