Metro PCS: Complaint

A Metro PCS customer review by GetHuman user GetHuman-idiawhee from December 7th, 2017

Background on GetHuman-idiawhee's case

GetHuman: GetHuman-idiawhee - can you tell our other Metro PCS customers when your case took place?
GetHuman-idiawhee: Yes. It was morning, on December 2nd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman-idiawhee: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-idiawhee a list of common Metro PCS problems)
GetHuman-idiawhee: "Payment Arrangement" was why I was trying to call.

GetHuman-idiawhee's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-idiawhee: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-idiawhee: I live in Knoxville, Tn and i actually have been having problems with my phone so i spoke to the lady and she said my phone will be here within a couple of days. So after the *nd day i wanted to see did she know exactly what day the phone will be here and i called several of times and no one will pick up the phone. Now i understand they may be busy but people could at least answer the phone.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-idiawhee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-idiawhee: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-idiawhee: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-idiawhee: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-idiawhee taken from his Metro PCS customer service problem that occurred on December 2nd, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

GetHuman-idiawhee's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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