Metro PCS: Desmond ******* went out of his way to secure a...
A Metro PCS customer review by GetHuman user ~jay dee from November 10th, 2017
Background on ~jay dee's case
GetHuman: ~jay dee - can you tell our other Metro PCS customers when your case took place?
~jay dee: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~jay dee a list of common Metro PCS problems)
~jay dee: "Setup service" was why I was trying to call.
~jay dee's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jay dee: Desmond ******* went out of his way to secure answers so that my issue could be resolved within the initial call w*o having to call again or elsewhere!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~jay dee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jay dee: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~jay dee: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~jay dee: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jay dee taken from his Metro PCS customer service problem that occurred on November 6th, 2017.