I have been with METRO PCS for over * years whe...
A Metro PCS customer review by GetHuman user ~Robert Landon, Stockton Ca from October 28th, 2017
Background on ~Robert Landon, Stockton Ca's case
GetHuman: ~Robert Landon, Stockton Ca - can you tell our other Metro PCS customers when your case took place?
~Robert Landon, Stockton Ca: Yup. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Landon, Stockton Ca a list of common Metro PCS problems)
~Robert Landon, Stockton Ca: "Device Support" was why I was trying to call.
~Robert Landon, Stockton Ca's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Landon, Stockton Ca: I have been with METRO PCS for over * years when they first started they did not have good customer service, Now * years later it is the best customer service I have has compared to any other Major Carrier I have ever had, for unlimited at this price Excellent I will never go back to a national brand cell phone Co.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Robert Landon, Stockton Ca: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Landon, Stockton Ca: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Robert Landon, Stockton Ca: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Robert Landon, Stockton Ca: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Landon, Stockton Ca taken from his Metro PCS customer service problem that occurred on October 21st, 2017.