Metro PCS: I havent used my montly services and they was g...
A Metro PCS customer review by GetHuman user GetHuman-399230 from November 20th, 2017
Background on GetHuman-399230's case
GetHuman: GetHuman-399230 - can you tell our other Metro PCS customers when your case took place?
GetHuman-399230: Yes I can. It was late at night, on November 10th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399230 a list of common Metro PCS problems)
GetHuman-399230: "Lost or Stolen Phone" was why I was trying to call.
GetHuman-399230's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399230: I havent used my montly services and they was going to reset instead they hung up.on my data services cycle it showing feb* to march * yall never reset it when i reactivated my phone.and im nt getting my tex messages.my phone only been active seven days and ive only used fifteen minutes on internet.ive cancelled my services before because of the services is bad.remind u i got my own retail services and this isnt good customer services i want my montly data if wht u paid for please
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-399230: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399230: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-399230: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-399230: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399230 taken from his Metro PCS customer service problem that occurred on November 10th, 2017.