Metro PCS: I need to wait to resive a information letter b...
A Metro PCS customer review by GetHuman user ~Belen lopez from November 15th, 2017
Background on ~Belen lopez's case
GetHuman: ~Belen lopez - can you tell our other Metro PCS customers when your case took place?
~Belen lopez: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Belen lopez a list of common Metro PCS problems)
~Belen lopez: "Lost or Stolen Phone" was why I was trying to call.
~Belen lopez's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Belen lopez: I need to wait to resive a information letter by email because my cell is not working and i need to wait one week to resibe and sent.but idont understand why because I have insurance .
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Belen lopez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Belen lopez: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Belen lopez: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Belen lopez: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Belen lopez taken from his Metro PCS customer service problem that occurred on November 14th, 2017.