Metro PCS: I was verifying information about the forced up...
A Metro PCS customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Metro PCS customers when your case took place?
~Anonymous: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Metro PCS problems)
~Anonymous: "Payment Arrangement" was why I was trying to call.
~Anonymous's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I was verifying information about the forced upgrade that my husband was told in a retail store. I wasn't happy when he said, we'd have to buy * new phones, get new phone numbers and a new*more expensive plan. The call center told me that was untrue. Only one phone needed to be upgraded and after we get the phone from the store, they would activate it with our phone number at no cost. I am happy that I made the call. Next step is to get the trade-in promo phone and see if we can get it switched.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Metro PCS customer service problem that occurred on November 24th, 2017.