Metro PCS: It is written on the green dot moneypak card th...
A Metro PCS customer review by GetHuman user ~preddie from November 18th, 2017
Background on ~preddie's case
GetHuman: ~preddie - can you tell our other Metro PCS customers when your case took place?
~preddie: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~preddie a list of common Metro PCS problems)
~preddie: "Payment Arrangement" was why I was trying to call.
~preddie's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~preddie: It is written on the green dot moneypak card that you can make payment to your metropcs account with that and whenever i try to mak a payment it never work.this is misinformation and some one need to clarified this!*Another thing you need to train your staff to deal with the customers. I call to pay my bill with the green dot card, i tell the customer service rep the type of card i'm using, until this minute she doe'snt tell me why she cant use the card, all i can hear i'm sorry! Like some recording. What is she sorry for? All she as to say is whether her company still uses the green dot or not. Stupid! Metropcs worst company ever!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~preddie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~preddie: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~preddie: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~preddie: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~preddie taken from his Metro PCS customer service problem that occurred on November 12th, 2017.